Terms of service

Terms of Service

Last updated: 28 August 2026

Welcome to Northark Clothing. Throughout these Terms of Service, the terms "we", "us", "our" and "Northark Clothing" refer to Northark Clothing.

Northark Clothing operates this online store and website, including all related information, content, features, products and services, to provide our customers with an online shopping experience.

Our store is hosted by Shopify, which provides us with the online commerce platform that allows us to sell our products to you.

Please read these Terms of Service carefully before using our website or placing an order. By accessing or using our website, you agree to be bound by these Terms, together with our Privacy Policy and Refund & Returns Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a contract.

If you are under the age of 18, you should only use our website with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current and complete information when placing an order or creating an account.

You are responsible for keeping any account information or login details secure and for all activity carried out through your account.

You must not use our website for any unlawful purpose or in a way that could damage, disable, overburden or interfere with the website or our services.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours and other information displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, screen settings and other factors.

We reserve the right to update product descriptions, discontinue products, change product availability and limit quantities without notice.

Nothing in these Terms affects your statutory rights as a consumer.

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including where:

A product is unavailable;
There is an obvious pricing or product description error;
We suspect fraudulent or unlawful activity;
We are unable to fulfil the order; or
We are required to do so by law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please check your order carefully before completing your purchase, including your delivery address, product, size and colour.

4. Prices and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change from time to time. Any change in price will not affect an order that has already been accepted.

You agree to provide accurate and complete payment and billing information.

Payment must be successfully received before an order is processed.

We use third-party payment providers to securely process payments. We do not have access to your full payment card details.

5. Made-to-Order Products

Some of our products are produced specifically after an order is placed through our fulfilment partners.

Because products may be made to order, an order may begin processing shortly after it is placed.

This does not remove or limit any statutory cancellation, return, refund or consumer rights that apply to your purchase under UK law.

Where a product is personalised or specifically customised to your requirements, statutory cancellation rights may not apply where permitted by law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery times displayed on our website.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at:

information@northarkclothing.com

We will work with you to resolve the issue.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs delays, severe weather, strikes, natural disasters or other events beyond our reasonable control.

Nothing in this section limits your statutory rights where goods are not delivered within the period required by law.

7. Returns and Refunds

Our returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms of Service.

For eligible online purchases, UK consumer law generally provides a 14-day cancellation period beginning when you receive your goods, subject to applicable exceptions. You then generally have a further 14 days to return the goods after notifying us of cancellation.

Where a customer exercises a statutory cancellation right, we will provide the refund required by law, including the applicable standard delivery charge.

Customers may also have rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods under applicable consumer law.

Our voluntary 30-day returns policy may provide additional rights beyond your statutory rights.

Nothing in our Refund & Returns Policy or these Terms is intended to remove or restrict your legal rights.

8. Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible at:

information@northarkclothing.com

Please include your order number and, where appropriate, photographs showing the problem.

We will investigate the issue and provide an appropriate remedy in accordance with applicable law.

Your statutory rights are not affected by any warranty, return policy or procedure provided by us.

9. Exchanges

We do not guarantee that direct exchanges will be available.

Where an exchange is not available, we may ask you to return the original product and place a new order.

This does not affect any statutory rights you may have to a repair, replacement, refund or other remedy.

10. Intellectual Property

All content on our website, including our name, logo, designs, graphics, photographs, text, product designs and other materials, belongs to Northark Clothing or our licensors unless otherwise stated.

You may access and use our website for personal and lawful purposes only.

You must not reproduce, copy, modify, distribute, sell, republish or commercially exploit any part of our website or its content without our prior written permission.

11. Third-Party Services

Our website may use third-party services and applications, including Shopify and fulfilment, payment, delivery and analytics providers.

These third-party services may have their own terms and privacy policies.

We are not responsible for the content, availability or operation of third-party websites or services that we do not control.

However, nothing in these Terms affects your legal rights against us as the seller of the products you purchase from our store.

12. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store, but your purchase contract for products sold through our store is between you and Northark Clothing.

Shopify is not responsible for the products we sell, their quality, fulfilment or our obligations to you.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may share information with service providers where necessary to process and fulfil your order, process payments, deliver products, provide customer support or operate our website.

Please review our Privacy Policy for further information about how we collect and use personal information.

14. Prohibited Uses

You must not use our website:

For any unlawful purpose;
To commit or assist with fraud;
To infringe our intellectual property rights or the rights of others;
To transmit viruses, malware or other harmful code;
To interfere with the operation or security of our website;
To attempt to gain unauthorised access to our systems;
To impersonate another person or provide false information; or
In any way that could harm Northark Clothing, our customers or our service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

15. Accuracy of Information

We aim to keep the information on our website accurate and up to date.

However, errors may occasionally occur, including errors relating to product descriptions, pricing, availability, promotions or delivery information.

Where there is an obvious error, we reserve the right to correct the information.

If an order has been placed based on an obvious error, we may contact you to explain the error and, where appropriate, offer you the option to proceed with the correct information or cancel the order and receive a refund.

16. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

This may include natural disasters, severe weather, strikes, industrial disputes, government restrictions, war, civil unrest, power outages, internet failures, carrier disruptions or other events outside our reasonable control.

This section does not affect your statutory consumer rights.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

18. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the UK in which you live, where applicable.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website.

Changes will apply from the date they are published and will not affect orders that have already been accepted unless required by law.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue to apply.