Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with all original tags attached, and in its original packaging. You’ll also need to provide proof of purchase.

To request a return, please contact us at information@northarkclothing.com before sending anything back.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

If your return is approved, we will provide you with instructions on where to send your item.

Unless the item is faulty, damaged, incorrect, or otherwise covered by our policy, the cost of return shipping is the responsibility of the customer.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged, or you received the wrong item.

If there is an issue with your order, please contact us at information@northarkclothing.com and include your order number and clear photos of the item and any damage or issue.

We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

We do not accept returns for:

Gift cards
Sale items, unless they are faulty or damaged
Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags or packaging

Because our products are made to order, we cannot accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item, except where required by applicable consumer law.

Exchanges

We do not offer direct exchanges.

If you require a different size or product, you may return your eligible item in accordance with this policy and place a new order for the replacement item.

Please note that items that are returned because the wrong size was ordered may not be eligible for a refund where the product was correctly produced and fulfilled.

European Union 14-Day Cooling-Off Period

If you are a consumer located in the European Union, you may have the right to cancel your order within 14 days of receiving your goods, without providing a reason, subject to applicable consumer protection laws.

Where this right applies, the item must be returned in accordance with the applicable legal requirements.

This statutory right is separate from our voluntary 30-day return policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

If you have not received your refund after this period, please contact us at information@northarkclothing.com.