Shipping Policy

Last updated: 28 August 2026

At Northark Clothing, we aim to get your order to you as quickly and reliably as possible. Because our products may be made to order, your order is first sent to our fulfilment partner for production before being shipped to you.

1. Order Processing

Orders are typically processed and sent to production shortly after they are placed.

Because many of our products are made to order, please allow additional time for production before your order is shipped.

Once your order has been produced and dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

2. Delivery Times

Delivery times vary depending on your location and the shipping service available for your order.

Estimated delivery times shown at checkout are estimates and are not guaranteed.

Delivery may take longer during busy periods, holidays, product launches, severe weather, carrier disruptions or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Your delivery location;

• The products in your order;

• The quantity of products ordered; and

• The shipping method selected.

Any applicable shipping charges will be clearly displayed before payment is completed.

4. Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow some time for tracking information to update after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at:

information@northarkclothing.com

5. Delivery Address

Please make sure your delivery address is correct before completing your order.

Northark Clothing is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered the wrong address, contact us as soon as possible at information@northarkclothing.com.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered production or been shipped.

6. International Orders

We may offer delivery to countries outside the United Kingdom.

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside our control.

7. Lost or Delayed Orders

If your order appears to be delayed or lost in transit, please contact us at:

information@northarkclothing.com

We will investigate the issue with the relevant carrier or fulfilment provider and work to resolve it.

If an order is confirmed as lost, we will consider the appropriate resolution in accordance with applicable consumer law.

Nothing in this policy limits your statutory rights regarding delivery.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs of the packaging and the damaged product and send them to:

information@northarkclothing.com

Please include your order number so that we can investigate the issue.

9. Multiple Products in One Order

If your order contains multiple products, they may be produced and shipped separately.

This can happen because different products may be fulfilled from different facilities or may require different production times.

You may therefore receive more than one package for a single order.

If this happens, you may receive separate tracking information for each shipment.

10. Delivery Delays Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control.

These may include:

• Severe weather;

• Natural disasters;

• Strikes or industrial disputes;

• Carrier delays or disruptions;

• Customs processing;

• Government restrictions;

• Public holidays;

• Technical or logistical issues; or

• Other events beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist you and provide updates where information is available.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Northark Clothing
Email: information@northarkclothing.com
Business address: 63 Low Bank Road, Wigan, WN4 9RN

We are happy to help with questions about your order, delivery or tracking.